From first external touchpoint to activation, trust, and repeat value.
Understand the real problem before touching solutions
Analyze acquisition, onboarding, access, activation, and retention to identify friction and value gaps.
Map how customers evaluate, decide, and progress through the journey in real conditions, not ideal scenarios.
Structured interviews and qualitative analysis with real decision-makers to confirm assumptions and risks.
Define and validate alternative journey scenarios before implementation.
Identify which changes unlock value fastest and which can wait.
Turn insights into a coherent, scalable journey
Rebuild how customers move between stages, from first contact to confident usage.
Design how users enter the product, what they see first, and how value is revealed without unnecessary barriers.
Separate qualification from access to value while preserving business control.
Design copy and contextual content that guides decisions instead of explaining features.
Align product, email, and external touchpoints into one coherent experience.
Make the journey work in real conditions
Design first-use experiences that lead users to immediate, tangible value.
Align profile positioning, content structure, and lead magnets with the product journey.
Reduce manual steps through automation while maintaining oversight and flexibility.
Define events and signals to continuously improve the journey.
Test improvements without disrupting live users.
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We work with startups and growing companies
Working with Monte Vision transformed our approach to the product. They quickly broke down our ideas, helped us understand what truly matters, and created a clear roadmap for the MVP. Arthur thinks strategically, has deep UX expertise, and works seamlessly with remote teams—everything went smoothly without unnecessary friction.
By Project
Fixed cost and timelines.
Full transparency from start to finish.
Hourly payment
Flexibility for small tasks and consultations. Pay only for the time spent.
Dedicated team
Full immersion in your project. The team works as your internal department.
Monthly support
Continuous support and product development. Regular improvements and optimization.
1
Guided Access & Onboarding
Design seamless first interactions to get users to value fast.
2
Value Realization
Ensure users immediately see how the product solves their problem.
3
Seamless Usage
Remove friction and make the product effortless to use.
4
Scaling & Expansion
Grow and adapt the journey as the product and user base expand.
Turning friction into flow,
one step at a time.
Start a project with us
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Methodology
Description
Use case example
User-Centered Design (UCD)
Prioritize real user needs at every touchpoint
Mapping and redesigning trial flows, dashboards, and onboarding
Human-Centered Design (HCD)
Focus on context, accessibility, and cognitive load
Optimizing multi-step workflows and reducing friction in B2B journeys
Design Thinking
Empathy → Definition → Ideation → Prototype → Test
Testing complex user flows before coding, validating value delivery
Lean UX
Rapid experiments and iterative feedback
Quickly validate hypotheses across key journey touchpoints
Goal-Directed Design
Align product flows with user goals and decision-making criteria
Define task flows, goal maps, and frictionless conversion paths
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